UE and UB on Monogram washers usually point to unbalanced loads. Heavy items on one side, mixed fabric weights, or an overloaded drum can trigger a protective stop. When the same code appears on small, balanced loads, the story changes.
What to try once
Redistribute the load, run a drain/spin if water remains, and power-cycle at the breaker if the manual allows.
When it is not “just the load”
Repeating UE/UB with light loads can indicate suspension, bearing wear, or control issues—note whether the drum moves freely by hand when empty (power off).
Drain codes
If E30/E31 appear with standing water, treat it as a drain path problem first.
Schedule help
Call with model, serial, and a short video of the spin attempt if possible.
Ready to book Monogram repair?
These articles explain common patterns—they are not a substitute for an in-home technician. If you smell gas, see smoke, have major water spreading, or breakers trip repeatedly, call for help instead of waiting.
Monogram Repair Pro is an independent service company. We are not a factory-authorized GE Monogram service center. We repair built-in Monogram appliances with your approval before major work.
The quickest way to get on the calendar
Call 844-752-7887 with your model and serial handy, describe the symptom in simple terms, and mention any error codes from the display.
Or use our schedule appointment page—it reaches the same team.
When to call 844-752-7887 today
Call if an oven will not heat for a planned meal, a gas burner will not ignite safely, a refrigerator section stays warm overnight, or the same error code returns during normal use.