Monogram Repair Pro (“we,” “us,” or “our”) operates https://monogramsupportcenter.com/ and related phone and text channels. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our site, request service, or contact us.
1. Scope
This policy covers information we process in the United States. It does not cover third-party sites we link to; their privacy statements govern those services.
2. Information we collect
- Contact data: name, phone number, email address, service address, and appointment preferences.
- Service details: appliance brand and model, symptoms, photos you send, technician notes, and job history.
- Commercial information: estimates, invoices, and payment records. Card data is processed by payment providers; we do not store full card numbers on our servers.
- Device and usage data: IP address, browser type, pages viewed, and similar logs for security and analytics.
- SMS metadata: mobile number, consent records, opt-out requests, and message content needed for compliant text programs.
3. How we use information
- Scheduling, performing, billing for, and following up on appliance repair
- Transactional calls, texts, and email about appointments and service
- Marketing only where you have opted in and the law allows
- Improving our website and customer support
- Security, fraud prevention, and legal compliance
4. How we share information
We do not sell your personal information for money. We may share data with technicians, service providers under contract, advisers, and authorities when required by law.
5. Cookies
We use cookies and similar technologies to operate the site and measure performance. You can adjust browser settings to limit cookies.
6. Your choices
Depending on your state, you may have rights to access, correct, or delete certain personal information. Contact us using the details below.
- Phone: 844-752-7887
- Email: info@monogramsupportcenter.com
7. Children
Our services are not directed to children under 16. We do not knowingly collect their information.
8. Security
We use reasonable measures to protect personal information. No method of transmission is completely secure.
9. Changes
We may update this policy. The “Last updated” date at the top reflects the current version.
10. Contact us
Monogram Repair Pro
Phone: 844-752-7887
Email: info@monogramsupportcenter.com